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Returns Policy

60 Day Buyer's Gurantee

We know how scary buying online can be and we want you to be completely satisfied with your purchase.

That's why you can initiate a return or refund on items within 30 days of delivery.

We know how scary buying online can be and we want you to be completely satisfied with your purchase.

Our goal is for customers to be happy with their purchase. But things may not always go to plan. If things don’t go to plan, contact us and we will try to make things right for you. This policy does not limit your statutory rights to withdraw or rights you may have in relation to incorrect, damaged or defective goods.

Return & Refund Requests

Please submit a request for a return or a refund promptly. Place your request for a return or refund within 30 days of delivery. If, for some reason, an item is not delivered, submit your request for a refund within 30 days of the most recent estimated date of delivery.

We have no obligation to consider a request placed outside 30 days of the date of delivery or the latest estimated date of arrival.

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact support@sohealth.co and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed into processing and can no longer be modified. You can also withdraw from a purchase at any time between the time of purchase and 14 days of receipt of the item. If purchased items have been shipped before So Health Co receives a cancellation, you are responsible for the costs of return shipping.

Damaged / Incorrect Order

If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two. You can return any items, except Exempt Items (below), within 14 days of receiving the item. Once we receive your email and verify the issue, we will get a replacement sent to you right away.

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologise in advance if / when it happens.

Order Not Received

If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact support@sohealth.co and we will promptly look into the matter.

Shipping times can take longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.

Exemptions

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Return of Funds (if applicable)

After So Health Co approves a return or cancellation or withdrawal and (in certain cases) confirms the return of the item, So Health Co will return the amount of the purchase and the standard shipping fees. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.

So Health Co reserves the right to:

  • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
  • Limit customer support and refunds for abuse of these services or violations of the Terms of Use
  • Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use

This Policy may be updated from time to time.

If So Health Co accepts a return or provides a refund under this policy it will satisfy any refund you were entitled to in relation to the applicable purchase. Therefore, once a refund from So Health Co has been secured, your right or ability to secure a further refund or other consideration on said order is affected.

Late or missing refunds (if applicable) If you haven’t received a refund within 3-5 business days of receiving a refund notification, please check your bank account again.

It is advised to then contact your bank. There is often some processing time before a refund is posted.

If after you've been in touch with your bank and you still have not received your refund yet, please contact us at support@sohealth.co.

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